- How do I place an order?
You can browse our website, select the products you are interested in and add them to the shopping cart. Once you have made your selection, you can click on the shopping cart icon to enter the checkout page and enter your shipping address and payment information to complete the order. - How do I check the status of my order?
You can log in to your account on the website to view your order history and current status. In addition, we will send tracking information by email after the order is shipped. - What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) and other secure payment methods. All transactions are securely encrypted to protect your payment information. - How do I return or exchange products?
For returns or exchanges, please refer to our Return and Refund Policy. Generally, you need to contact us within 30 days of receiving the product to apply and ensure that the product is returned in unused and intact condition. - How is the shipping cost calculated?
The shipping cost is calculated based on your shipping address and the logistics method you choose. You can check the specific amount of the shipping cost during checkout. - Do you ship internationally?
Yes, we do. The exact shipping cost and delivery time will be displayed at checkout. - How long is the product warranty?
All of our travel bags come with a one-year warranty. If you find any quality issues with your product under normal use, please contact our customer support team. - Any suggestions on materials and care?
All of our products are made from high-quality materials. We recommend that you clean and care for your product according to the instructions on the product label and avoid using corrosive cleaning agents to extend the life of the product.
If you have any additional questions, please feel free to contact us and we will be happy to help you!